Privacy Policy

Depending on how you interact with our website and services, we may collect information such as:

Personal Information

• Full name
• Mobile/telephone number
• Email address
• Residential or correspondence address
• Information submitted through registration, inquiry, application or contact forms
• Account login and profile information
• Information required for customer, membership, booking or project-related services
• Identification or verification information where such information is reasonably required for a transaction or legal/regulatory purpose

Transaction and Payment Information

When you make a payment or transaction through our website or through a third-party payment service, we may receive information necessary to identify and verify the transaction, such as transaction reference, payment status, amount and related details.

Where payment is processed by a third-party payment provider, payment credentials such as passwords, PINs or card authentication information may be processed directly by that provider according to its own privacy policy and security practices.

We do not intend to collect or store payment credentials that we do not reasonably require for providing our services.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address
• Browser and device information
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• General usage and interaction information
• Cookies and similar technologies

We may use the information we collect for legitimate business and service-related purposes, including:

• Creating and managing customer or member accounts
• Providing information about our projects, products and services
• Processing inquiries, applications, bookings and registrations
• Processing and verifying payments and transactions
• Managing installments, memberships and customer records
• Providing customer support and responding to communications
• Verifying customer identity where reasonably necessary
• Maintaining and improving our website and services
• Protecting our website, systems, customers and business from fraud, abuse or unauthorized activity
• Sending service-related communications
• Sending promotional or marketing communications where permitted
• Measuring the effectiveness of our advertising and marketing activities
• Complying with applicable laws, regulations, legal processes and lawful requests from competent authorities

Our website may use cookies, pixels, tags, analytics tools and similar technologies to provide functionality, understand website usage, improve our services and measure advertising performance.

These technologies may help us understand how visitors interact with our website, including which pages are visited and how users reach our website.

We may use third-party services such as analytics, advertising and measurement platforms where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

We may use third-party advertising and measurement technologies to understand the performance of our marketing campaigns and to show relevant advertisements.

These technologies may include services provided by companies such as Meta, Google or other advertising and analytics providers, where applicable to our website.

Such third parties may collect or receive certain information in accordance with their own privacy policies and applicable laws.

We do not sell your personal information to third parties for their independent commercial purposes.

We may share personal information only when reasonably necessary for legitimate business, service, operational, legal or security purposes.

Information may be shared with:

• Authorized employees and representatives of Taqwa Group
• Relevant group companies or project entities
• Payment service providers and financial institutions where necessary to process transactions
• Technology, hosting, IT, security, analytics and service providers
• Communication, SMS, email or customer-support service providers where applicable
• Professional advisers, auditors or legal representatives where reasonably necessary
• Government authorities, regulators, courts or law-enforcement agencies where required or permitted by applicable law

We require appropriate confidentiality and security measures from service providers handling information on our behalf where reasonably applicable.

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss or destruction.

However, no website, online service, electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security of information transmitted or stored electronically.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements and complying with applicable legal, regulatory, accounting or reporting requirements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and business requirements.

Our website may contain links to third-party websites, platforms, payment services or other external services.

If you follow a third-party link or use a third-party service, that third party’s own terms and privacy policy will apply. Taqwa Group is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

Subject to applicable law and reasonable verification requirements, you may have rights regarding your personal information, including the right to:

• Request information about personal data held by us
• Request correction of inaccurate or incomplete information
• Request deletion or restriction of personal information where legally applicable
• Withdraw consent where processing is based on consent, subject to legal or contractual limitations
• Object to certain uses of personal information where applicable
• Request assistance regarding the handling of your personal information

Some requests may be subject to legal, contractual, security or legitimate business limitations.

To protect your account and personal information, we may require reasonable verification before processing a privacy-related request.

If you receive promotional communications from us, you may request to stop receiving such communications by contacting us through the contact information provided below or by using an available unsubscribe option.

Please note that even if you opt out of promotional communications, we may still send important service-related communications, including transaction updates, account notifications, payment information, security notices or other necessary administrative communications.

Our website and services are not intentionally designed to collect personal information from children without appropriate authorization.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted by applicable law, we will take reasonable steps to address the situation.

We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws and regulations.

When we make changes, the updated version will be published on this page with a revised “Last Updated” date.

You are encouraged to review this page periodically for the latest information about our privacy practices.

This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh, including applicable data protection and privacy requirements.

Nothing in this Privacy Policy is intended to limit any rights or protections that cannot lawfully be excluded or restricted under applicable law.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period, subject to applicable law and the nature of the request.